You can avail the EMI Snooze feature to defer your EMI payment for one month. Once opted, your current month EMI will be pushed to next month & regular EMI payment will continue from next month onwards. Once you choose EMI Snooze, you would have to pay accrued interest (for the month you have snoozed the EMI) along with monthly EMI payment of the following month. Customers can choose the EMI Snooze option a maximum of 3 times in a year.

You need to access your account by logging into the StashFin App. You need to first click on ‘Pay Bill & EMI’. Once you are on the ‘Pay Bill & EMI’ page, kindly click on 3 dots on the right top hand side, you will get ‘Snooze my EMI’ option and avail it as per your eligibility.

Yes, there would be a fee charged as per Annexure A which is mandatory if you avail of EMI Snooze.

• An amount of ₹300+GST for loan amounts greater than ₹10,000 will be charged
• An amount of ₹100+GST for less than ₹10,000 will be charged

The fee is non-refundable and cannot be adjusted against any future payments. The fees are applicable each time you choose EMI Snooze. Once you choose EMI Snooze, you would have to pay accrued interest (for the month you have snoozed the EMI) along with monthly EMI payment of the following month.

StashFin is a lending platform which works with multiple lenders to provide access to a seamless loan procuring process. This fee is used to defray the costs incurred by some of our lending partners for the purpose of altering the loan amortization, temporarily stopping NACH payments and extending loan tenures. Lending partners also need to bear charges in altering NACH instruction and changing the reporting format for credit bureaus.

No, once you avail the EMI Snooze feature for the given month; no bounce, late payment or any fee would be charged.

Once you avail the EMI Snooze feature, the bureau reporting will be suspended for the opted month.

The Customer needs to apply at least 5 days before each EMI due date to avail this feature. If the timeline has passed, your EMI mandate would be presented to your bank for clearing.

You can only avail the option once the loan is converted to EMI, otherwise, the amount will remain due & payable.

No, the fee associated with EMI Snooze feature is non-refundable and will not be adjusted on any future EMI payment.

The Customer can choose this option 3 times in a year & 5 times during the entire loan tenure. The moment customer opts for EMI Snooze feature, the loan tenure will get extended by 1 month.

The EMI Snooze option is only available for customers whose account is in good standing (i.e. they have no overdue payments). For customers who have overdue charges, they are requested to avail the EMI Snooze option customers after clearing their overdue payments.

StashFin is a lending platform that works with multiple banks & NBFC’s. At this point, we have reached out to our lending partners to seek their approval along with an understanding of the process in order to offer loan moratoriums. We will inform you once we have heard from our lending partners. In the meantime, please keep adequate funds in your account so that your EMIs are cleared and your credit bureau are not adversely impacted.

Update - March 28, 2020, 12:00 PM:

We have notified all our lending partners out of which some have responded and asked for more time as any change in loan repayment terms needs to be coded in their systems. This entire process has become more time consuming due to the availability of only limited staff. We know this is important for StashFin’s customers and we are constantly striving to find a solution. We will inform you as soon as we are notified by our lending partners. In the meantime, please keep adequate funds in your account so that your EMIs are cleared and your credit score remains intact.

Update – April 2, 2020 10:00 AM:

Dear Customer,

The ongoing COVID-19 situation is a moment affecting our families, businesses and communities. At StashFin we are with you, in this together. In light of the later COVID-19 flare-up, we have been working hard with our lending partners to offer flexibility in deferring their EMI payments. In consultation with our lending partners, we are extending a moratorium for all customers who wish to defer their EMI payments provided their account was current (not overdue) as of March 31, 2020.

To avail the EMI moratorium, customers are requested to opt for EMI Snooze feature which can be accessed through our ‘StashFin’ App. Through the EMI Snooze option, customers can extend their EMI payment by one month. Each customer can avail the EMI Snooze option a maximum of 3 times during the year. Customers need to choose the EMI Snooze option 5 days before the due date of their next EMI payment. If the timeline has passed, Customer’s NACH EMI mandate would be presented to their respective bank for clearing. Any EMI which is due in less than 5 days, will need to be paid or cleared successfully to avoid any late payment charges or penalties. We are here to assist our customers to maintain their financial well-being, hence, once they opt for EMI Snooze, no bounce charges, late payment charges or penal interest would be charged from the Customer for that particular month’s EMI.

The EMI Snooze option is only available for customers whose account is in good standing (i.e. they have no overdue payments). For customers who have overdue charges, they are requested to avail the EMI Snooze option after clearing their overdue payments.

In conformity with the guidelines issued by the RBI, the interest amount will accrue throughout the moratorium as per the applicable interest rates. The term of the loan gets extended by a month each time the customer chooses EMI Snooze. Therefore customers are advised to make an informed decision and pay regular EMIs to avoid any additional accrued interest charges.

The eligibility criteria for the StashFin Visa Credit Line Card is the same as that for personal loans disbursed by StashFin. Refer here for the same. After submitting all required details, documents and any other relevant information that we may require, an approved credit line is instantly activated on your StashFin Visa Credit Line Card.

The schedule of charges is as follows:

Particulars	Amount
Annual fee / maintenance charge	NIL
Card issuance fee	NIL
Card replacement fee	Rs. 250.00
Card reload fee	NIL
PIN regeneration fee on App	NIL
Charge per balance enquiry at ATM	Rs. 8.00
Balance enquiry on App	NIL
Transaction history on App	NIL
Block/ unblock card on App	NIL
Charge per withdrawal (After free withdrawal limit gets over)	Rs. 20.00

*The schedule of charges is subject to change and is at the discretion of the company.

You can seamlessly register your Card by clicking on "Register my Card" on the app menu. After entering the Card no., you will receive an OTP. Enter that and your Card will get registered. It's as simple as that. If you haven’t received an OTP on your registered mobile number, please request the OTP again by clicking the button that says “RESEND OTP”.

After loading money onto the Card, you can use it to withdraw funds from an ATM, shop offline (at offline Point of Sales terminals) or make transactions online.

Once you register the card, your Line of Credit will be activated. You can load funds up to the credit limit on the Card, as and when you please! As you keep paying your EMIs, the principal amount gets added back to your Line of Credit, thereby empowering you to load and use more money.

Please drop a message by clicking on Contact Us. You can also reach us be clicking on “Help” on the app menu. One of our friendly executives will get in touch with you. Although you cannot change your registered number if your EMI is overdue.

You can view your available balance and transaction history anytime on the StashFin Mobile App or website once you login using your email ID/ mobile number and password. You can also login using an OTP that we send to your registered phone number. You can download the App from the Google Play Store or Apple Store.

p The standing balance on StashFin Card cannot exceed INR 50,000. In case you load more than INR 50,000, INR 50,000 will get transferred on the Card. The additional funds shall be transferred automatically on the Card as soon as you spend money from it.

Please block the Card immediately by calling on 011-47848400, mail [email protected] if you seek further assistance.

To use a simple analogy, think of your approved credit line as a big water tank from which you can draw-down funds just like you draw water from a tap as and when you need. Think of the StashFin App and web based platform as a tap in this case from which you can draw-down only the funds you immediately need, thereby saving on interest costs you would otherwise have to pay on the entire credit line. Obviously, funds once drawn-down would be reduced from your overall approved credit line.

No. Only the funds you draw-down at one time are converted to an EMI, the amount and tenure are of your choosing. You may draw as little as ₹500 at one time and convert it to an EMI with a tenure ranging from 3 months to 36 months. These drawn-down funds constitute the balance on your card that you may use to make transactions.

For example, let us say you have an approved credit limit of ₹50,000 on your card and you make a draw-down request for ₹5000 on the App. Now, ₹5,000 will be instantly loaded on your card which you utilise in the following way:

• ₹2,000 at a restaurant for dinner
• ₹500 for a mobile recharge online
• ₹1,500 for a purchase at an online merchant

Now, you need to make an electricity bill payment for ₹1,500, but since you’ve already used ₹4,000 (₹2000 + ₹500 + ₹1500) out of the ₹5,000 drawn-down and have only ₹1,000 left, you will need to make an additional draw-down request subject to a minimum amount of ₹500 and a maximum amount of ₹45,000 (the remaining limit on your credit line) in order to make the electricity bill payment using your card.

The entire amount that you load onto the Card gets converted into EMIs. In this case Rs. 20,000 that you loaded on to the card will get converted into EMIs.

If you are getting an “Error 024” message, it means that your loan obligations have increased or your credit profile has undergone a material change since the time your credit limit was approved. You can try to load more money on the card after 3 months.

The points will become available within 45 days of the 3rd EMI provided all the EMIs have been paid on or before the EMI due date. The account should be in good standing with us. It should not be overdue and there should be no delayed payments.

The amount that is loaded on the card gets converted into EMIs. We cannot access the funds on your card. Hence once you draw down money on your Card, you start paying interest on it.

Getting cash from StashFin Elev8 is a very simple process. Here is all you need to do:

• Download the StashFin App from Google Play Store.
• Apply for the loan that you are eligible for.
• Provide basic details as per your Aadhaar Card.
• Confirm Account Number and IFSC Code.
• Upload Documents (PAN Card, Aadhaar Card, and Banking proof)
• Scan your Aadhaar Card
• Transfer Re. 1 to StashFin using your Debit card (Amount will be instantly transferred back to your account).
• Upon successful approval, cash will be transferred into your Bank Account. Make timely payments and keep using StashFin Elev8 to unlock higher limits and better offers over time.

Your eligibility and loan limit are decided on the basis of “StashFin Elev8 Score”. StashFin Elev8 Score is an internal measure of a borrower’s credibility and his/ her likelihood of paying back the loan on time. The score takes into account various information about the borrower such as financial profile, social networks and behaviour data.

The score is dynamic and keeps evolving as we obtain greater data on the user. Therefore, good behaviour and timely loan repayments will help a user increase his score and get better loan terms over time.

The loan limits are generated automatically based on your StashFin Elev8 Score. With regular use of Elev8 and by making timely repayments of your loans, you can increase your StashFin Elev8 Score which will help to unlock larger loans with lower rates and fees over time.

The loan limits are generated automatically based on your StashFin Elev8 Score, which might not be sufficient for a higher limit at this point. However if you pay your existing loan on time, you could become eligible for a higher amount after the Due Date of your existing loan.

The documents required for registration are:

• Aadhaar Card (Front)
• Aadhaar Card (Back)
• PAN Card
• Banking Proof (Bank Cheque / First Page of Passbook / Bank Statement)

Once your loan is disbursed, the money will reach your Bank Account within 1 working day.

For a first time borrower, we want to make sure that we transfer the money to the right account. This also helps to confirm that the customer will not face any unnecessary issues while repaying loans. Therefore, we ask the customer to transfer Re. 1 using debit card. This amount is instantly refunded back to the customer.

The fees charged from the borrowers is the sum total of processing fees and interest charges. We charge a flat processing fee of Rs. 25 to Elev8 customers for loan amounts over Rs. 2000. The interest rate varies according to the loan amount. As a customer repays his loans on time, he may be offered repeat loans at lower interest rates. The borrowers are notified of the exact charges at the time of loan application.

You can repay your loan on the StashFin App by following these simple steps:

• Click on ‘Pay Now’ button on the Dashboard screen of your App.
• Use your Debit Card, Net Banking, UPI or wallets to pay entire amount.

Alternatively, you can pay on the StashFin website by visiting https://www.stashfin.com/login and logging into your account. Click on “Pay Now” button on left hand panel. You can make the payment before the Due Date without any prepayment penalties.

You could make a prepayment without any penalties. An early loan payment would not reduce the fees as notified at the time of application. However, early payment is regarded as good behaviour, and could help improve your StashFin Elev8 Score and get a higher limits and better loan terms over time.

Any delays in the payments will incur penalties and could also deteriorate your StashFin Elev8 Score. The penalty starts as low as Rs. 15 per day and increases upto Rs. 25 per day, depending on your loan amount and time period since the amount is overdue.

In the unfortunate event that you default, StashFin could report the defaulter data to credit bureaus. This could make it difficult to get loans from banks/ NBFCs at good terms in the future.

The users who have at least 1 loan disbursed from StashFin are eligible to share their referral code to invite their friends/family.

Once your friend successfully registers as a new user with StashFin, he will be counted as your referral. If your friend already has an account with Stashfin he will be not counted as your referral

There is no upper limit in this Referral Program, i.e. the more you refer the more you have a chance to earn in this Referral Program. You will get a chance to earn Referral Rewards once your friend successfully registers with StashFin and takes his first loan.

The Referral Rewards earned through this Referral Program can only be adjusted against your EMI amount. You can redeem your Referral Rewards at the time of payment of your StashFin Loan EMI.

There is no expiry date to redeem your Referral Rewards earned. You can always adjust your Referral Rewards against the EMI of your next StashFin loan.

Once your friend successfully gets his/her first loan disbursed, he/she will get a chance to earn up to Rs. 250.

Referral Rewards can only be redeemed if you make the payment on or before your EMI date. If your friend is unable to repay the loan in a timely manner, then you will no longer be eligible to redeem your Referral Rewards.

The only difference between the StashFin physical card and virtual card is that the Virtual Card can only be used online as it does not have any plastic existence. Everything else remains the same for both the cards.

Once your Line of Credit is approved and all pending steps and documentation are complete, you will be able to activate your Virtual Card using the StashFin App.

The Virtual Card has no physical existence. It can be used through the StashFin App only. No physical card will be delivered to you unless you are offered a physical card on the StashFin App.

The entire loan amount received on the Virtual Card has to be paid back irrespective of the amount that you have spent using the Card. You can choose to pay the amount either in a single payment or in multiple installments.

The funds are available for use on the Virtual Card till the card's expiry date. The expiry date of the Virtual Card is visible on the StashFin App.

The key details of the StashFin Virtual Card like the Card Number, Expiry Date, etc. are visible online on the StashFin App. You can use these details to transact online and never be worried about losing your card or having to carry it 'safely' in your wallet.

As soon as your Line of Credit is approved by StashFin, you will be able to access your Virtual Card using the StashFin App. To activate your Virtual Card you will need to enter your 16 digit Virtual Card number on the App and submit the OTP which you will receive on your registered mobile number. You can then use your Virtual Card details to transact online. You don't have to wait for the physical StashFin card to reach you to be able to start accessing your funds.

Virtual Card can only be used for online transactions. It can be used on e-commerce platforms such as Amazon and Flipkart. It can be used to order food online on Zomato, Swiggy and other such online food platforms. It can also be used to book movie tickets on BookMyShow. Amongst the Mobile Wallets, it can only be used on Mobikwik. The Virtual Card cannot be used to add money on Paytm and cannot be used at ATMs or any POS Machine.

There is no separate limit which is approved for the StashFin Virtual Card. There is only one limit which is approved by StashFin and you can access your funds using the virtual card and/or the physical card.

Your virtual card transactions will get converted into EMIs. You can view your EMI details on the StashFin App.

You have the option to lock and block your Virtual card. You can lock and unlock your Virtual card on the App. By locking the card, you will not be able to use the Virtual Card credentials for any online transactions, until you unlock the card. You also have the option to permanently block your Virtual Card via the StashFin Helpline number (011-47848400), but please note that it may take upto 3 working days to unblock your card.

No. Currently the virtual card is free of cost.