VOLUNTARY SUBMISSION OF AADHAAR DETAILS

By submitting the physical copy/image of Aadhaar Card via the StashFin App / Website, I confirm that I am voluntarily doing so at my own discretion for the purpose of establishing my identity / address proof while obtaining loan from StashFin and hereby consent for the verification of my Aadhaar to establish its genuineness through Quick Response (QR) code embedded in the Aadhaar Card or through such other acceptable manner as per UIDAI or under any Act or Law from time to time. StashFin have informed me that my Aadhaar shall be used as per requirements of law. StashFin have informed me that my Aadhaar will be stored along with my other details. I confirm that I will not hold StashFin or any of their legal entities or any of their officials responsible in case of any incorrect information provided by me.

DCB STASHFIN PREPAID CARD TERMS AND CONDITIONS

These Terms and Conditions are for DCB STASHFIN Prepaid Cards issued by STASHFIN to its Customers in collaboration / cobranding with DCB Bank.

In these Terms and Conditions ‘STASHFIN’ denotes the brand owned by EQX Analytics Private Limited, a Private Limited Company incorporated under the Companies Act, 1956 (CIN:U67190DL2016PTC290928) and having its Registered Office at 58, First Floor, Arjun Nagar Kotla Mubarakpur, New Delhi - 110003, 'DCB Bank' denotes DCB Bank Limited, a Banking Company incorporated under the Companies Act, 1956 (CIN: L99999MH1995PLC089008) and having its Registered Office at 601 & 602, Peninsula Business Park, 6th Floor, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013, ‘DCB STASHFIN Card’ or ‘DCB STASHFIN VISA Card’ denote DCB STASHFIN Prepaid Card and 'you' or ‘Cardholder’ denotes the DCB STASHFIN Prepaid Card-holders.

Please make sure you have read the DCB STASHFIN Prepaid Card Terms and Conditions carefully before using the DCB STASHFIN Card. By using the DCB STASHFIN Card you are unconditionally and irrevocably accepting the terms and conditions as listed hereunder and as appearing on the DCB Bank website ‘www.dcbbank.com’ and will be bound by them at all times. By using the DCB STASHFIN Card you also accept the onus of ensuring compliance with the relevant Reserve Bank of India (RBI) Regulations, and the rules and regulations framed by the RBI, as amended / modified from time to time and any other corresponding enactment / law in force from time to time.

  1. Application

    The Cardholder acknowledges and understands that the DCB STASHFIN Card is being issued on the basis of his/her application.

  2. DCB STASHFIN Card Validity and Cardholder's Obligations

  3. Fees

  4. Lost or Stolen DCB STASHFIN Card

  5. Disputes

  6. Verified by Visa (VBV) – As and when introduced by DCB Bank Description of VBV

  7. Limitation of Liability

  8. Disclaimer of Warranties

  9. Schedule of Charges

    Particulars Amount
    Annual fee / maintenance charge Nil
    Card issuance fee / processing fee Nil
    Card replacement fee INR 250.00 per replacement
    Cash withdrawal at ATM Every month First 10 withdrawals free; Thereafter per withdrawal - INR 20.00
    Card reload fee Nil
    PIN regeneration fee on App Nil
    Balance enquiry at ATM INR 8.00 per enquiry
    Balance enquiry on App Nil
    Transaction history on App Nil
    Block/ unblock card on App Nil

    *Service Tax as applicable will be levied on all the fees and charges mentioned above.


FEDERAL BANK STASHFIN PREPAID CARD TERMS & CONDITIONS

  1. GENERAL TERMS AND CONDITIONS

    • These terms and conditions (“Terms and Conditions”) apply to and regulate the provisions of prepaid payment instruments namely StashFin Prepaid Cards (collectively “Prepaid Cards” or “Cards” or “PPIs”) provided by EQX Analytics Private Limited (the Company”). The PPIs are issued by Federal Bank.
    • By completing the sign-up process for availing any of the Cards, you are deemed to have expressly read, understood and accepted each and every Terms and Conditions mentioned herein. You agree to be bound by all the Terms and Conditions mentioned herein, as may be amended from time to time.
    • In this agreement, “We”, “Us” or “Our” refers to the Federal Bank, or the Company acting on behalf of Federal Bank. “You” or “Your” refers to the individual purchasing or using the Prepaid Card.
    1. DEFINITIONS

      In these Terms and Conditions, unless the contrary intention appears and/or the context otherwise requires, capitalized terms defined by: (i) inclusion in quotations and/ or parenthesis have the meanings so ascribed; and (ii) the following terms shall have the meanings assigned to them herein below:

      1. “Account” refers to a prepaid account with an account balance equivalent to amount loaded on the PPIs, for the purpose of monitoring the limits available on such PPIs.
      2. “Business Day” means a day other than a Sunday, 2nd or 4th Saturday of a Month or Public Holiday as defined under Section 25 of Negotiable Instrument Act, 1881 on which banks are open to transact business of banking.
      3. “Charges” means such levy, costs and charges levied by us for usage of the PPIs, as amended from time to time.
      4. “Customer” or “Holder” or “You” shall mean any person to whom the PPI is issued and who is authorised to hold and use the same against the value stored on such PPI.
      5. “Customer Care Centre” refers to contact centre provided by us for addressing all queries, complaints raised by the Customer or any details or information sought by the Customer in relation to the PPIs.
      6. “EDC” or “Electronic Data Capture” Machine means terminal, printer, other peripheral and accessory and necessary software on which the PPI can be swiped or used to initiate a transaction.
      7. “Internet Payment Gateway” means the protocol stipulated/to be stipulated by us authorizing the payments made using PPI over the internet upon authentication of the Customer.
      8. “KYC” shall mean Know Your Customer guidelines adopted by us for the purpose of identification and verification of the Customer, pursuant to the Regulations issued by Reserve Bank of India, from time to time.
      9. “Merchant Establishments” shall mean such physical establishments (including but not limited to stores, shops, restaurants, hotels, etc.) and Reloadable stores (in any type of electronic form including but not limited to e-commerce platforms, digital marketplaces, etc.) located in India, having a specific contract with us (or a contract through a payment aggregator / payment gateway / card network) for accepting PPI.
      10. “Payment Channel” shall mean various modes of transactions including but not limited to EDC/POS terminals/kiosks/Internet Payment Gateway/Mobile based payment solutions and various other modes as intimated by us from time to time.
      11. “Personal Identification Number (PIN)” is a numeric password provided to the Customer by us.
      12. “POS” or “Point of Sale” means electronic terminals maintained by Merchant Establishments in India at which the Customer can use the PPI.
      13. “PPI” shall mean a prepaid instrument which includes gift cards and meal cards that facilitates purchases against the value stored on such PPIs as defined in the Regulations.
      14. “Regulations” shall mean the master directions, circulars, notifications, rules, guidelines, regulations, etc. issued by Reserve Bank of India or any other competent authority related to issuance and operation of prepaid payment instruments in India, as amended from time to time.
      15. “Schedule of Charges” shall mean the details of fees or Charges as may be prescribed by us from time to time and displayed on our website.
      16. “Transaction” means any transaction initiated by the Customer using PPI at any Merchant Establishment.
      17. “Federal Bank” or “Issuer” shall mean The Federal Bank Ltd., a banking company within the meaning of the Companies Act, 2013 having its registered office at Federal Towers, P B NO 103, Aluva, Ernakulam - 683101. Kerala.
      18. “The Company” shall mean EQX Analytics Private Limited, a company within the meaning of the Companies Act, 2013, having its registered office at 60, Jawala Parshad Building, Kotla Mubarakpur, New Delhi - 110003.
    2. ISSUANCE AND USAGE OF PPI

      1. The PPI shall be the exclusive property of the Issuer.
      2. The PPI shall be valid only within the territory of India and for transactions in Indian Rupees only. The PPI cannot be used outside the territory of India or for any transactions denominated in foreign currency.
      3. The Customer shall be required sign on the reverse side of the PPI (if the PPI is in the card form) immediately upon its receipt. We reserve the right to reject or cancel any Transaction in absence of the signature or mismatch of the signature, without further notice or intimation to the Customer.
      4. The PPI shall not be transferable to other individual or third party under any circumstances.
      5. We shall not be liable to pay any interest on any balance maintained in the PPI at any point in time.
      6. The Customer agrees and confirms that the PIN shall, under no circumstances be revealed by the Customer to any relative or family members or third party. The Customer shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the PPI. We disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the PPI and/or any loss or damage, whether direct or indirect, incurred by the Customer as a result of such misuse. If the Customer forgets or misplaces the PIN, the Customer should visit the website or mobile application or any other mode as may be made available by us for re-generation of PIN.
      7. We will inform or intimate the Customer 45 days prior to the expiry of the PPI through SMS on the registered mobile number of the Customer or as specified in the Regulations applicable from time to time. Customer needs to utilize the entire credit balance available on the PPI prior to its expiry. In case the Customer does not utilize the credit balance available on the PPI within the validity period, the Customer can approach us for renewal of the PPI. In case the Customer does not approach us within a specified period, the outstanding credit balance available on the PPI will be transferred to a fund in compliance with the Regulations.
      8. The Customer shall sign and retain all the charge slips generated for each of the Transaction consummated at a Merchant Establishment. We shall not be obliged to provide copies of the charge slips or transaction slips to the Customer. Any such request by the Customer will be at our sole discretion and provided such requests have been made by the Customer within forty-five (45) Business Days from the date of the Transaction. The Customer agrees that we shall be entitled to charge additional cost or charge for providing copies of the charge or transaction slips.
      9. Any charge or cost levied by the Merchant Establishment in relation to any Transaction shall be directly settled by the Customer with the Merchant Establishment. We shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the Merchant Establishment or the charges or cost levied by them in relation to the Transaction.
      10. All refunds and adjustments due to any Merchant Establishments on account of device error or communication link will be processed manually and the Account will be credited after due verification by us pursuant to the applicable rules, regulation and our internal policy . The Customer agrees that any subsequent Transactions will be accepted or honored only based on the available credit balance in the Account without taking into account any disputed amount under consideration by us. The Customer shall unconditionally keep us indemnified against any loss or damage caused to us on account of dishonoring the payment instructions as a result of insufficient funds in the Account. The Customer agrees that we shall be entitled to deduct the amount of such loss or damaged caused to us directly from the Account.
      11. The Customer undertakes to act in good faith at all times in relation to all dealings of the PPI. The Customer accepts full responsibility for any illegal or wrongful use of the PPI in contravention to the Terms and Conditions contained herein.
      12. The Customer hereby agrees not to use the PPI for making payment(s) of any goods and services, which is illegal under the laws. The PPI cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, etc.
      13. We do not take any responsibility for any loss, damage or injuries suffered or caused to the Customer in connection with the service, quality of goods and services provided by the Merchant Establishment, refusal to accept (conditional acceptance) the PPI by Merchant Establishment and inability (technical issues) to use the PPI at Merchant Establishment.
      14. The Customer hereby acknowledges and agrees that if there is no Transaction for a consecutive period of one (1) year on the PPI, subject to validity of the PPI, the same shall be made inactive by us after sending a notice to the Customer. The PPI can only be reactivated by us after validations and requisite due diligence, as stipulated from time to time.
      15. The Customer hereby agrees to receive SMS or email alerts from us for all Transactions done using the PPI. The SMS or email alerts from us shall stipulate debit and credit Transactions, balance available or remaining on the PPI or such other information or details as stipulated by us, from time to time.
      16. The Customer agrees that we may, at our sole discretion, utilize the services of external service provider(s) or agent(s) on such terms as required or necessary, for provisioning of the services in relation to the PPI.
      17. The Customer shall have access to Frequently Asked Questions (“FAQ”) as uploaded by us on our website, from time to time.
    3. BREACH

      1. In the event of any breach of these Terms and conditions by the Customer, we shall have the sole right to forthwith cancel or terminate the PPI without having any liability, claim, demand or dispute against us.
      2. The Customer undertakes and agrees to indemnify us against any loss, damage, claim, penalty, cost, charges or expenses (including legal counsel fees) that we may incur and/or suffer, whether directly or indirectly, as a result of the Customer committing any breach of the Terms and Conditions contained herein.
    4. TERM & TERMINATION

      1. The PPI shall be valid until the expiry date printed on the face of the PPI.
      2. The Customer agrees and undertakes to destroy the PPI upon its expiry.
      3. The Customer agrees that the PPI shall be defaced by cutting off the top right-hand corner, ensuring that both the hologram and the magnetic strip have been cut and has been destroyed or received by us. The Customer agrees that the Customer shall continue to be liable for any Charges incurred on the PPI prior to its termination, irrespective of the fact whether the Customer has or claims to have destroyed the PPI.
      4. We may at our sole discretion terminate the PPI if:
        1. The Customer is declared insolvent or in case of death of the Customer.
        2. The Customer committing breach of any of the terms, conditions, stipulations or its obligations under these Terms and Conditions.
        3. Any restriction imposed on the Customer by an Order of a competent Court or Order issued by any regulatory or statutory authority in India or any investigating agency.
        4. The program becomes illegal under the applicable laws, and Regulations.
        5. The program is terminated.
      5. We, at our sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the PPI and/or terminate the PPI at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges attached to the PPI shall be reinstated by us at our sole discretion. In case of a permanent withdrawal, we have a right to cancel the PPI permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all benefits, privileges and services attached to the PPI. The Customer agrees that in the event of temporary or permanent withdrawal of the PPI, the Customer shall continue to be fully liable for all Charges incurred on the PPI prior to such withdrawal, together with all other applicable Charges thereon, unless otherwise specified by us.
      6. If we temporarily or permanently, withdraws the privileges or terminates the PPI, we will on best effort basis, promptly notify the Customer. We shall not be held liable or responsible for any such delays or laches in receipt of such notification.
      7. Upon termination of the PPI as stated above, the balance amount, if any lying in the Account will be refunded back to the source.
    5. CHARGES

      1. Charges shall include:
        1. Any fees charged by us in respect of the PPI, including replacement, renewal, handling and other fees, if any.
        2. Service Charges on specific types of Transactions. The method of computation of such Charges will be as notified by We from time to time.
      2. Charges shall be non-refundable, non-transferrable and non-assignable in nature.
      3. All Charges, in the absence of manifest error, shall be final and binding on the Customer and shall be conclusive in nature.
      4. All statutory taxes including goods and service tax, imposts, duties (of any description whatsoever) as may be levied from time to time by Government of India or other competent authority in respect of or in connection with the PPI, shall be borne by the Customer.
      5. All Charges related to the PPI will be debited from the Account, as may be levied from time to time. The Customer shall become liable to pay as soon as a charge has been incurred by use of the PPI.
    6. LOST, STOLEN OR MISUSED PPI:

      1. If the PPI is lost or stolen, the Customer must immediately report such loss or theft to Customer Care Centre and request for immediate suspension of the PPI.
      2. The Customer acknowledges that once the PPI is reported lost, stolen or damaged, such PPI cannot be used again, even if found subsequently.
      3. The Customer is responsible for the security of the PPI and shall take all steps towards ensuring that the PPI is not misused. In the event we determines or receives any information that the Customer has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the PPI, we reserve the sole right to cancel or terminate such PPI.
      4. No liability shall accrue upon the Customer for any unauthorized transactions done on the PPI, after such PPI has been reported lost, stolen or damaged by the Customer. All liabilities accrued on the PPI, post reporting by the Customer shall be borne by us. However, in case of any dispute relating to the time of reporting and/ or transaction(s) made on the PPI, post reporting of the PPI being lost, stolen or misused, all our decisions shall be final and binding on the Customer.
    7. EXCLUSION OF LIABILITY

      1. We shall be under no liability or responsibility to the Customer or any third party, in respect of any special, indirect, incidental, consequential, punitive or exemplary loss or damage including, but not limited to, lost profits in connection with this arrangement.
    8. DISPUTED TRANSACTIONS

      1. Any charge or Transaction slip or other payment requisition received by us for payment shall be conclusive proof of such Charge, unless the PPI is lost, stolen or fraudulently misused and evidenced by the Customer.
      2. All disputed Transactions in relation to the PPI shall be required to be raised with our Customer Care Centre, within fifteen (15) Business Days from the date of the disputed Transaction. The Customer acknowledges that any request, after fifteen (15) Business Days from the date of the disputed Transaction shall not be accepted by us.
    9. QUALITY OF GOODS AND SERVICES

      1. Any dispute with or complaint against any Merchant Establishment regarding any goods purchased or services availed must be directly resolved by the Customer with the Merchant Establishment.
    10. DISCLOSURES

      1. The Customer acknowledges and consents to sharing of information pertaining to the Customer and the usage of the PPI with any other banks or financial or statutory or regulatory authorities only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.
      2. The Customer acknowledges and agrees that we may report to any other banks or financial or statutory or regulatory authorities, any Customer delinquencies and/or the usage of the PPI only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information. We shall not be obliged to disclose the details of such banks or financial or statutory or regulatory authorities to the Customer, including the extent of such disclosure unless RBI, any regulatory authority, Government of India or Court expressly permits us to disclose the name of the said financial entity.
      3. The Customer hereby authorizes us and our agents to exchange, share or part with all the information relating to the Customer’s details and payment history with our group companies or Affiliates only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.
    11. GOVERNING LAW AND JURISDICTION

      1. All disputes arising in relation to these Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the Courts of Kochi, Kerala
    12. AMENDMENT OF THE TERMS AND CONDITIONS

      1. We reserve the sole right to change, these Terms and conditions, features and benefits offered on the PPI, including but not limited to Charges.
      2. We shall communicate the amended Terms and Conditions by hosting them on our website or in any other manner as decided by us.
      3. The Customer shall be responsible for regularly reviewing these Terms and Conditions, including amendments thereto as may be posted on our website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the PPI.
    13. CUSTOMER GRIEVANCE REDRESSAL

      1. In the event of any dispute or grievance in relation to the PPI and/or these Terms and Conditions, the Customer may contact the Customer Care Centre on details available on the website.
      2. In the event the dispute or grievance in relation to the PPI and/or these Terms and Conditions is not adequately addressed or resolved by We Customer Care Centre, the Customer may approach the Nodal Officer, details of which can be found on our website.
      3. We agree that all complaints, disputes or grievance raised by the Customer shall be addressed and/or resolved in a time bound manner.
      4. The Customer may at any time approach the Banking Ombudsman for the grievance redressal. The list of Banking Ombudsman is available on the website of Reserve Bank of India i.e. www.rbi.org.in.
  2. TERMS AND CONDITIONS FOR MEAL CARD

    This section lays out the Terms and Conditions which shall be applicable only to the Meal Card(s) issued by Issuer.

    1. DEFINITIONS

      1. For the purposes of this section “Meal Card” shall mean the meal card issued by the Issuer and provided by us, which can be used for purchasing food and non-alcoholic beverages only.
    2. CHARACTERISTICS OF MEAL CARD

      1. Meal Card can be used at Merchant Establishment(s) for purchase of food and non-alcoholic beverages only.
      2. Meal Card cannot, under any circumstances, be exchanged for cash or be used for purchase of any other goods & services including another prepaid payment instrument.
      3. Meal Card is reloadable in nature.
      4. Meal Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.
      5. Meal Card cannot be used for fund transfer.
    3. ACCEPTANCE AND USAGE OF MEAL CARD

      1. Upon completion of KYC formalities Customer will be able to use the Meal Card for the maximum limit as prescribed under the Regulations from time to time. At present, the KYC formalities and maximum limit prescribed is as follows:
        1. Upto Rs. 10,000/- by accepting minimum details of the Customer:
          1. The minimum details shall include mobile number verified with One Time Pin (OTP) and self-declaration of name and unique identification number of any of the ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
          2. The amount loaded in such Meal Cards during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.
          3. The total amount debited from such Meal Cards during any given month shall not exceed Rs. 10,000/-.
          4. The Meal Cards issued under this type shall be converted into KYC compliant Meal Cards within a period of 12 months from the date of issue of the Meal Cards. If not done, no further reload shall be allowed in such Meal Cards. However, the Customer shall be allowed to use the balance available in the Meal Card.
        2. Upto Rs. 1,00,000/- after completing KYC of the Customer:
          1. KYC requirements are specified under the Regulations issued by Reserve Bank of India and/or any other competent authority constituted by Government of India and/or Ministry of Finance, Ministry of Electronics & Information Technology or such other competent Ministry working under the instructions of Government of India from time to time.
          2. After completion of the KYC formalities, the amount outstanding on the Meal Cards shall not exceed Rs. 1,00,000/- at any point of time.
      2. We shall not be held responsible with regards to the quality of food and non-alcoholic beverages served or delivered to the Customer by the Merchant Establishment.
      3. The Meal Card shall be used only for bonafide personal purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Meal Card.
      5. The Customer hereby acknowledges and agrees that the Meal Card can be reloaded as per the request placed by the corporate.
    4. SCHEDULE OF CHARGES

      Particulars of Charges Amount (in Rs.)
      Card Replacement INR 250.00 per replacement
      Card withdrawal at ATM Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM INR 8.00 per enquiry
      Registration Code Reissuance -
      Charge slip Retrieval Request -

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

  3. TERMS AND CONDITIONS FOR GIFT CARD

    This section lays out the Terms and Conditions which shall be applicable only to the Gift Card(s) issued by the Issuer.

    1. DEFINITION

      For the purposes of this section “Gift Card” shall mean gift card (including all its variants) issued by the Issuer and provided by us, which can be used for purchasing goods and services.

    2. CHARACTERISTICS OF GIFT CARD

      1. Gift Card cannot, under any circumstances, be exchanged for cash.
      2. Gift Card is non-reloadable in nature.
      3. Gift Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.
      4. Gift Card cannot be used for fund transfer.
    3. ACCEPTANCE AND USAGE OF GIFT CARD

      1. Maximum value which can be loaded on each Gift Card will not be more than Rs. 10,000/-.
      2. We shall not be held responsible with regards to the quality of goods and services provided to the Customer by the Merchant Establishment.
      3. The Gift Card shall be used only for bonafide personal / official purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Gift Card.
    4. SCHEDULE OF CHARGES

      Particulars of Charges Amount (in Rs.)
      Card Replacement INR 250.00 per replacement
      Cash withdrawal at ATM Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM INR 8.00 per enquiry
      Registration Code Reissuance -
      Charge slip Retrieval Request -

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

  4. TERMS AND CONDITIONS FOR RELOADABLE CARD (OTHER THAN MEAL CARD AND GIFT CARD

    This section lays out the Terms and Conditions which shall be applicable only to the Reloadable Card(s) issued by us.

    1. DEFINITION

      For the purposes of this section “Reloadable Card” shall mean physical or Reloadable cards issued by the Issuer and provided by us, which can be used for purchasing goods and services.

    2. CHARACTERISTICS OF RELOADABLE CARD

      1. Reloadable Card cannot, under any circumstances, be exchanged for cash.
      2. Reloadable Card is reloadable in nature.
      3. Reloadable Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.
    3. ACCEPTANCE AND USAGE OF RELOADABLE CARD

      1. Upon completion of KYC formalities Customer will be able to use the Reloadable Card for the maximum limit as prescribed under the Regulations from time to time.

        At present, the KYC formalities and maximum limit prescribed is as follows:

        1. Upto Rs. 10,000/- by accepting minimum details of the Customer:
          1. The minimum details shall include mobile number verified with One Time Pin (OTP) and self-declaration of name and unique identification number of any of the ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
          2. The amount loaded in such Reloadable Cards during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.
          3. The amount outstanding at any point of time in such Reloadable Cards shall not exceed Rs.10,000/.
          4. The total amount debited from such Reloadable Cards during any given month shall not exceed Rs. 10,000/-.
          5. The Reloadable Cards issued under this type shall be converted into KYC compliant Reloadable Cards within a period of 12 months from the date of issue of the Reloadable Cards. If not done, no further reload shall be allowed in such Reloadable Cards. However, the Customer shall be allowed to use the balance available in the Reloadable Card.
        2. Upto Rs. 1,00,000/- after completing KYC of the Customer:
          1. KYC requirements are specified under the Regulations issued by Reserve Bank of India and/or any other competent authority constituted by Government of India and/or Ministry of Finance, Ministry of Electronics & Information Technology or such other competent Ministry working under the instructions of Government of India from time to time.
          2. After completion of the KYC formalities, the amount outstanding on the Reloadable Cards shall not exceed Rs. 1,00,000/- at any point of time.
      2. We shall not be held responsible with regards to the quality of goods and services provided to the Customer by the Merchant Establishment.
      3. The Reloadable Card shall be used only for bonafide personal / official purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Reloadable Card.
      5. The Customer hereby acknowledges and agrees that the Reloadable Card can be reloaded as per the request placed by the corporate.
    4. SCHEDULE OF CHARGES

      Particulars of Charges Amount (in Rs.)
      Card Replacement INR 250.00 per replacement
      Cash withdrawal at ATM Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM INR 8.00 per enquiry
      Registration Code Reissuance -
      Charge slip Retrieval Request -

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

Minimum KYC Wallet Terms and Conditions

S. No. Feature Conditions
1. Maximum outstanding Balance The maximum outstanding balance on the StashFin Credit Line Card must not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) at any point in time.
2. Loading or Reloading of Funds The total amount loaded or reloaded on the StashFin Credit Line Card during any given month shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only) and the total amount loaded during the financial year shall not exceed INR 1,00,000/- (Indian Rupees One Lac Only).
3. Transfer of funds You will not be able to transfer money from such Min KYC accounts to other Money accounts or bank accounts. The only time you can transfer money out of this account is at the point of closure of your Wallet, at which point you would be required to transfer money to your own bank account post providing required bank account proof of ownership and after completing your Know Your Customer; or transfer money 'back to source' (payment source from where the money was loaded).
4. Debit from prepaid account The total amount debited from the prepaid payment account during any given month shall not exceed INR 10,000/- (Indian Rupees Ten Thousand Only).
5. Expiry Period Min KYC account will be valid for a period of 18 (eighteen) months from the date of issue/activation or as per timelines prescribed under applicable laws, post which you will be required to upgrade your account by providing requisite KYC information/ documentation to StashFin.
6. Making the Wallet account inactive In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, StashFin shall make the Account inactive. Reactivation will be as per applicable terms and conditions.
7. Closure of Wallet At the time of closure, any outstanding balance in the wallet shall be transferred at the request of the holder to the ‘own bank account of Wallet holder’ or shall be transferred ‘back to source’ after complying with KYC requirements of the Wallet holder.

Full KYC Wallet Terms and Conditions

S. No. Feature Conditions
1. Maximum outstanding Balance The maximum outstanding balance must not exceed INR 50,000/- (Indian Rupees One Lac Only) at any point in time.
2. Loading or Reloading of Funds Shall be reloadable in nature.
3. Expiry Period / Inactivity StashFin Wallet shall be valid for a period of 3 or 5 years (depending on the Card). In cases where you do not perform any financial transactions using StashFin Wallet for a consecutive period of 1 (one) year, your wallet will be considered inactive. Where you wish to reactivate such account, you will have to contact us through our customer care details as mentioned under these T&Cs and comply with applicable validation norms, as prescribed by StashFin.
4. Making the wallet account inactive In case of no financial transaction for a consecutive period of 1 (one) year in the Prepaid Payment Account, StashFin wallet shall make the Prepaid Payment Account inactive
5. Closure of Wallet An option shall be provided at the time of issuing the Wallet, to the holder to provide details of pre designated bank account or other PPI of the same issuer to which such balance amount shall be transferred in the event of closure or expiry of such wallet.

*Note: KYC documentation shall be in line with the prevailing RBI guidelines on (KYC) Know your Customer. Above parameters and limit capping is applicable as per the Master direction on issuance and operation of prepaid card instruments dated 11th Oct 2017, and subject to change as when new guidelines is issued by RBI.

Fees and Charges:

StashFin reserves its right, in its sole discretion and without any prior notice, to impose and/or revise charges/commissions in relation to the use of your StashFin Wallet. The current charges for your Wallet are provided hereunder, the same are subject to change

Schedule of charges Min KYC & Full KYC Wallets:

Service Charges (Rs.)
Account opening 0
Load Money 0
Account Maintenance Up to Rs. 100 per year (on the basis of usage of Card).
*For Failed transactions, total amount including charges are reversed.

*Note: There terms and conditions may change as prescribed by StashFin from time to time