1. GENERAL TERMS AND CONDITIONS

   • These terms and conditions (“Terms and Conditions”) apply to and regulate the provisions of prepaid payment instruments namely StashFin Prepaid Cards (collectively “Prepaid Cards” or “Cards” or “PPIs”) provided by EQX Analytics Private Limited (the Company”). The PPIs are issued by Federal Bank.
   • By completing the sign-up process for availing any of the Cards, you are deemed to have expressly read, understood and accepted each and every Terms and Conditions mentioned herein. You agree to be bound by all the Terms and Conditions mentioned herein, as may be amended from time to time.
   • In this agreement, “We”, “Us” or “Our” refers to the Federal Bank, or the Company acting on behalf of Federal Bank. “You” or “Your” refers to the individual purchasing or using the Prepaid Card.

   1. DEFINITIONS

      In these Terms and Conditions, unless the contrary intention appears and/or the context otherwise requires, capitalized terms defined by: (i) inclusion in quotations and/ or parenthesis have the meanings so ascribed; and (ii) the following terms shall have the meanings assigned to them herein below:

      1. “Account” refers to a prepaid account with an account balance equivalent to amount loaded on the PPIs, for the purpose of monitoring the limits available on such PPIs.
      2. “Business Day” means a day other than a Sunday, 2^nd or 4^th Saturday of a Month or Public Holiday as defined under Section 25 of Negotiable Instrument Act, 1881 on which banks are open to transact business of banking.
      3. “Charges” means such levy, costs and charges levied by us for usage of the PPIs, as amended from time to time.
      4. “Customer” or “Holder” or “You” shall mean any person to whom the PPI is issued and who is authorised to hold and use the same against the value stored on such PPI.
      5. “Customer Care Centre” refers to contact centre provided by us for addressing all queries, complaints raised by the Customer or any details or information sought by the Customer in relation to the PPIs.
      6. “EDC” or “Electronic Data Capture” Machine means terminal, printer, other peripheral and accessory and necessary software on which the PPI can be swiped or used to initiate a transaction.
      7. “Internet Payment Gateway” means the protocol stipulated/to be stipulated by us authorizing the payments made using PPI over the internet upon authentication of the Customer.
      8. “KYC” shall mean Know Your Customer guidelines adopted by us for the purpose of identification and verification of the Customer, pursuant to the Regulations issued by Reserve Bank of India, from time to time.
      9. “Merchant Establishments” shall mean such physical establishments (including but not limited to stores, shops, restaurants, hotels, etc.) and Reloadable stores (in any type of electronic form including but not limited to e-commerce platforms, digital marketplaces, etc.) located in India, having a specific contract with us (or a contract through a payment aggregator / payment gateway / card network) for accepting PPI.
      10. “Payment Channel” shall mean various modes of transactions including but not limited to EDC/POS terminals/kiosks/Internet Payment Gateway/Mobile based payment solutions and various other modes as intimated by us from time to time.
      11. “Personal Identification Number (PIN)” is a numeric password provided to the Customer by us.
      12. “POS” or “Point of Sale” means electronic terminals maintained by Merchant Establishments in India at which the Customer can use the PPI.
      13. “PPI” shall mean a prepaid instrument which includes gift cards and meal cards that facilitates purchases against the value stored on such PPIs as defined in the Regulations.
      14. “Regulations” shall mean the master directions, circulars, notifications, rules, guidelines, regulations, etc. issued by Reserve Bank of India or any other competent authority related to issuance and operation of prepaid payment instruments in India, as amended from time to time.
      15. “Schedule of Charges” shall mean the details of fees or Charges as may be prescribed by us from time to time and displayed on our website.
      16. “Transaction” means any transaction initiated by the Customer using PPI at any Merchant Establishment.
      17. “Federal Bank” or “Issuer” shall mean The Federal Bank Ltd., a banking company within the meaning of the Companies Act, 2013 having its registered office at Federal Towers, P B NO 103, Aluva, Ernakulam - 683101. Kerala.
      18. “The Company” shall mean EQX Analytics Private Limited, a company within the meaning of the Companies Act, 2013, having its Corporate Office at 1st Floor, CRC2 Building, Khasra No. 337, Sultanpur, New Delhi, 110030, India .

   2. ISSUANCE AND USAGE OF PPI

      1. The PPI shall be the exclusive property of the Issuer.
      2. The PPI shall be valid only within the territory of India and for transactions in Indian Rupees only. The PPI cannot be used outside the territory of India or for any transactions denominated in foreign currency.
      3. The Customer shall be required sign on the reverse side of the PPI (if the PPI is in the card form) immediately upon its receipt. We reserve the right to reject or cancel any Transaction in absence of the signature or mismatch of the signature, without further notice or intimation to the Customer.
      4. The PPI shall not be transferable to other individual or third party under any circumstances.
      5. We shall not be liable to pay any interest on any balance maintained in the PPI at any point in time.
      6. The Customer agrees and confirms that the PIN shall, under no circumstances be revealed by the Customer to any relative or family members or third party. The Customer shall be solely responsible and liable for the consequences arising out of such unauthorized disclosure of PIN and/or unauthorized usage of the PPI. We disclaim all responsibility and liability arising out of or in connection with the unauthorized usage of the PPI and/or any loss or damage, whether direct or indirect, incurred by the Customer as a result of such misuse. If the Customer forgets or misplaces the PIN, the Customer should visit the website or mobile application or any other mode as may be made available by us for re-generation of PIN.
      7. We will inform or intimate the Customer 45 days prior to the expiry of the PPI through SMS on the registered mobile number of the Customer or as specified in the Regulations applicable from time to time. Customer needs to utilize the entire credit balance available on the PPI prior to its expiry. In case the Customer does not utilize the credit balance available on the PPI within the validity period, the Customer can approach us for renewal of the PPI. In case the Customer does not approach us within a specified period, the outstanding credit balance available on the PPI will be transferred to a fund in compliance with the Regulations.
      8. The Customer shall sign and retain all the charge slips generated for each of the Transaction consummated at a Merchant Establishment. We shall not be obliged to provide copies of the charge slips or transaction slips to the Customer. Any such request by the Customer will be at our sole discretion and provided such requests have been made by the Customer within forty-five (45) Business Days from the date of the Transaction. The Customer agrees that we shall be entitled to charge additional cost or charge for providing copies of the charge or transaction slips.
      9. Any charge or cost levied by the Merchant Establishment in relation to any Transaction shall be directly settled by the Customer with the Merchant Establishment. We shall not be liable or responsible, either directly or indirectly, for any act or omission on the part of the Merchant Establishment or the charges or cost levied by them in relation to the Transaction.
      10. All refunds and adjustments due to any Merchant Establishments on account of device error or communication link will be processed manually and the Account will be credited after due verification by us pursuant to the applicable rules, regulation and our internal policy . The Customer agrees that any subsequent Transactions will be accepted or honored only based on the available credit balance in the Account without taking into account any disputed amount under consideration by us. The Customer shall unconditionally keep us indemnified against any loss or damage caused to us on account of dishonoring the payment instructions as a result of insufficient funds in the Account. The Customer agrees that we shall be entitled to deduct the amount of such loss or damaged caused to us directly from the Account.
      11. The Customer undertakes to act in good faith at all times in relation to all dealings of the PPI. The Customer accepts full responsibility for any illegal or wrongful use of the PPI in contravention to the Terms and Conditions contained herein.
      12. The Customer hereby agrees not to use the PPI for making payment(s) of any goods and services, which is illegal under the laws. The PPI cannot be used for making purchases of prohibited or contraband products or services like lottery tickets, banned or prohibited magazines, participation in sweepstakes, purchase of bitcoins, payment for call-back services, etc.
      13. We do not take any responsibility for any loss, damage or injuries suffered or caused to the Customer in connection with the service, quality of goods and services provided by the Merchant Establishment, refusal to accept (conditional acceptance) the PPI by Merchant Establishment and inability (technical issues) to use the PPI at Merchant Establishment.
      14. The Customer hereby acknowledges and agrees that if there is no Transaction for a consecutive period of one (1) year on the PPI, subject to validity of the PPI, the same shall be made inactive by us after sending a notice to the Customer. The PPI can only be reactivated by us after validations and requisite due diligence, as stipulated from time to time.
      15. The Customer hereby agrees to receive SMS or email alerts from us for all Transactions done using the PPI. The SMS or email alerts from us shall stipulate debit and credit Transactions, balance available or remaining on the PPI or such other information or details as stipulated by us, from time to time.
      16. The Customer agrees that we may, at our sole discretion, utilize the services of external service provider(s) or agent(s) on such terms as required or necessary, for provisioning of the services in relation to the PPI.
      17. The Customer shall have access to Frequently Asked Questions (“FAQ”) as uploaded by us on our website, from time to time.

   3. BREACH

      1. In the event of any breach of these Terms and conditions by the Customer, we shall have the sole right to forthwith cancel or terminate the PPI without having any liability, claim, demand or dispute against us.
      2. The Customer undertakes and agrees to indemnify us against any loss, damage, claim, penalty, cost, charges or expenses (including legal counsel fees) that we may incur and/or suffer, whether directly or indirectly, as a result of the Customer committing any breach of the Terms and Conditions contained herein.

   4. TERM & TERMINATION

      1. The PPI shall be valid until the expiry date printed on the face of the PPI.
      2. The Customer agrees and undertakes to destroy the PPI upon its expiry.
      3. The Customer agrees that the PPI shall be defaced by cutting off the top right-hand corner, ensuring that both the hologram and the magnetic strip have been cut and has been destroyed or received by us. The Customer agrees that the Customer shall continue to be liable for any Charges incurred on the PPI prior to its termination, irrespective of the fact whether the Customer has or claims to have destroyed the PPI.
      4. We may at our sole discretion terminate the PPI if:
         1. The Customer is declared insolvent or in case of death of the Customer.
         2. The Customer committing breach of any of the terms, conditions, stipulations or its obligations under these Terms and Conditions.
         3. Any restriction imposed on the Customer by an Order of a competent Court or Order issued by any regulatory or statutory authority in India or any investigating agency.
         4. The program becomes illegal under the applicable laws, and Regulations.
         5. The program is terminated.
      5. We, at our sole discretion, reserves the right to, either temporarily or permanently, withdraw the privileges on the PPI and/or terminate the PPI at any time without giving any notice or assigning any reason thereof. In case of a temporary withdrawal, the privileges attached to the PPI shall be reinstated by us at our sole discretion. In case of a permanent withdrawal, we have a right to cancel the PPI permanently. However, it is made distinctly clear that withdrawal (temporary or permanent) shall constitute automatic withdrawal of all benefits, privileges and services attached to the PPI. The Customer agrees that in the event of temporary or permanent withdrawal of the PPI, the Customer shall continue to be fully liable for all Charges incurred on the PPI prior to such withdrawal, together with all other applicable Charges thereon, unless otherwise specified by us.
      6. If we temporarily or permanently, withdraws the privileges or terminates the PPI, we will on best effort basis, promptly notify the Customer. We shall not be held liable or responsible for any such delays or laches in receipt of such notification.
      7. Upon termination of the PPI as stated above, the balance amount, if any lying in the Account will be refunded back to the source.

   5. CHARGES

      1. Charges shall include:
         1. Any fees charged by us in respect of the PPI, including replacement, renewal, handling and other fees, if any.
         2. Service Charges on specific types of Transactions. The method of computation of such Charges will be as notified by We from time to time.
      2. Charges shall be non-refundable, non-transferrable and non-assignable in nature.
      3. All Charges, in the absence of manifest error, shall be final and binding on the Customer and shall be conclusive in nature.
      4. All statutory taxes including goods and service tax, imposts, duties (of any description whatsoever) as may be levied from time to time by Government of India or other competent authority in respect of or in connection with the PPI, shall be borne by the Customer.
      5. All Charges related to the PPI will be debited from the Account, as may be levied from time to time. The Customer shall become liable to pay as soon as a charge has been incurred by use of the PPI.

   6. LOST, STOLEN OR MISUSED PPI:

      1. If the PPI is lost or stolen, the Customer must immediately report such loss or theft to Customer Care Centre and request for immediate suspension of the PPI.
      2. The Customer acknowledges that once the PPI is reported lost, stolen or damaged, such PPI cannot be used again, even if found subsequently.
      3. The Customer is responsible for the security of the PPI and shall take all steps towards ensuring that the PPI is not misused. In the event we determines or receives any information that the Customer has neglected or refused or failed to take steps as indicated above, in case of loss, theft or destruction of the PPI, we reserve the sole right to cancel or terminate such PPI.
      4. No liability shall accrue upon the Customer for any unauthorized transactions done on the PPI, after such PPI has been reported lost, stolen or damaged by the Customer. All liabilities accrued on the PPI, post reporting by the Customer shall be borne by us. However, in case of any dispute relating to the time of reporting and/ or transaction(s) made on the PPI, post reporting of the PPI being lost, stolen or misused, all our decisions shall be final and binding on the Customer.

   7. EXCLUSION OF LIABILITY

      1. We shall be under no liability or responsibility to the Customer or any third party, in respect of any special, indirect, incidental, consequential, punitive or exemplary loss or damage including, but not limited to, lost profits in connection with this arrangement.

   8. DISPUTED TRANSACTIONS

      1. Any charge or Transaction slip or other payment requisition received by us for payment shall be conclusive proof of such Charge, unless the PPI is lost, stolen or fraudulently misused and evidenced by the Customer.
      2. All disputed Transactions in relation to the PPI shall be required to be raised with our Customer Care Centre, within fifteen (15) Business Days from the date of the disputed Transaction. The Customer acknowledges that any request, after fifteen (15) Business Days from the date of the disputed Transaction shall not be accepted by us.

   9. QUALITY OF GOODS AND SERVICES

      1. Any dispute with or complaint against any Merchant Establishment regarding any goods purchased or services availed must be directly resolved by the Customer with the Merchant Establishment.

   10. DISCLOSURES

       1. The Customer acknowledges and consents to sharing of information pertaining to the Customer and the usage of the PPI with any other banks or financial or statutory or regulatory authorities only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.
       2. The Customer acknowledges and agrees that we may report to any other banks or financial or statutory or regulatory authorities, any Customer delinquencies and/or the usage of the PPI only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information. We shall not be obliged to disclose the details of such banks or financial or statutory or regulatory authorities to the Customer, including the extent of such disclosure unless RBI, any regulatory authority, Government of India or Court expressly permits us to disclose the name of the said financial entity.
       3. The Customer hereby authorizes us and our agents to exchange, share or part with all the information relating to the Customer’s details and payment history with our group companies or Affiliates only in case of any financial misuse/fraud/legal cases where RBI, any regulatory authority, Government of India or Court directs us to disclose such information.

   11. GOVERNING LAW AND JURISDICTION

       1. All disputes arising in relation to these Terms and Conditions shall be governed by and construed in accordance with the laws of India and shall be subject to the exclusive jurisdiction of the Courts of Kochi, Kerala

   12. AMENDMENT OF THE TERMS AND CONDITIONS

       1. We reserve the sole right to change, these Terms and conditions, features and benefits offered on the PPI, including but not limited to Charges.
       2. We shall communicate the amended Terms and Conditions by hosting them on our website or in any other manner as decided by us.
       3. The Customer shall be responsible for regularly reviewing these Terms and Conditions, including amendments thereto as may be posted on our website and shall be deemed to have accepted the amended Terms and Conditions by continuing to use the PPI.

   13. CUSTOMER GRIEVANCE REDRESSAL

       1. In the event of any dispute or grievance in relation to the PPI and/or these Terms and Conditions, the Customer may contact the Customer Care Centre on details available on the website.
       2. In the event the dispute or grievance in relation to the PPI and/or these Terms and Conditions is not adequately addressed or resolved by We Customer Care Centre, the Customer may approach the Nodal Officer, details of which can be found on our website.
       3. We agree that all complaints, disputes or grievance raised by the Customer shall be addressed and/or resolved in a time bound manner.
       4. The Customer may at any time approach the Banking Ombudsman for the grievance redressal. The list of Banking Ombudsman is available on the website of Reserve Bank of India i.e. www.rbi.org.in .

2. TERMS AND CONDITIONS FOR MEAL CARD

   This section lays out the Terms and Conditions which shall be applicable only to the Meal Card(s) issued by Issuer.

   1. DEFINITIONS

      1. For the purposes of this section “Meal Card” shall mean the meal card issued by the Issuer and provided by us, which can be used for purchasing food and non-alcoholic beverages only.

   2. CHARACTERISTICS OF MEAL CARD

      1. Meal Card can be used at Merchant Establishment(s) for purchase of food and non-alcoholic beverages only.
      2. Meal Card cannot, under any circumstances, be exchanged for cash or be used for purchase of any other goods & services including another prepaid payment instrument.
      3. Meal Card is reloadable in nature.
      4. Meal Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.
      5. Meal Card cannot be used for fund transfer.

   3. ACCEPTANCE AND USAGE OF MEAL CARD

      1. Upon completion of KYC formalities Customer will be able to use the Meal Card for the maximum limit as prescribed under the Regulations from time to time. At present, the KYC formalities and maximum limit prescribed is as follows:
         1. Upto Rs. 10,000/- by accepting minimum details of the Customer:
            1. The minimum details shall include mobile number verified with One Time Pin (OTP) and self-declaration of name and unique identification number of any of the ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
            2. The amount loaded in such Meal Cards during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.
            3. The total amount debited from such Meal Cards during any given month shall not exceed Rs. 10,000/-.
            4. The Meal Cards issued under this type shall be converted into KYC compliant Meal Cards within a period of 12 months from the date of issue of the Meal Cards. If not done, no further reload shall be allowed in such Meal Cards. However, the Customer shall be allowed to use the balance available in the Meal Card.
         2. Upto Rs. 1,00,000/- after completing KYC of the Customer:
            1. KYC requirements are specified under the Regulations issued by Reserve Bank of India and/or any other competent authority constituted by Government of India and/or Ministry of Finance, Ministry of Electronics & Information Technology or such other competent Ministry working under the instructions of Government of India from time to time.
            2. After completion of the KYC formalities, the amount outstanding on the Meal Cards shall not exceed Rs. 1,00,000/- at any point of time.
      2. We shall not be held responsible with regards to the quality of food and non-alcoholic beverages served or delivered to the Customer by the Merchant Establishment.
      3. The Meal Card shall be used only for bonafide personal purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Meal Card.
      5. The Customer hereby acknowledges and agrees that the Meal Card can be reloaded as per the request placed by the corporate.

   4. SCHEDULE OF CHARGES

      Particulars of Charges	Amount (in Rs.)
      Card Replacement	INR 250.00 per replacement
      Card withdrawal at ATM	Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM	INR 8.00 per enquiry
      Registration Code Reissuance	-
      Charge slip Retrieval Request	-

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

3. TERMS AND CONDITIONS FOR GIFT CARD

   This section lays out the Terms and Conditions which shall be applicable only to the Gift Card(s) issued by the Issuer.

   1. DEFINITION

      For the purposes of this section “Gift Card” shall mean gift card (including all its variants) issued by the Issuer and provided by us, which can be used for purchasing goods and services.

   2. CHARACTERISTICS OF GIFT CARD

      1. Gift Card cannot, under any circumstances, be exchanged for cash.
      2. Gift Card is non-reloadable in nature.
      3. Gift Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.
      4. Gift Card cannot be used for fund transfer.

   3. ACCEPTANCE AND USAGE OF GIFT CARD

      1. Maximum value which can be loaded on each Gift Card will not be more than Rs. 10,000/-.
      2. We shall not be held responsible with regards to the quality of goods and services provided to the Customer by the Merchant Establishment.
      3. The Gift Card shall be used only for bonafide personal / official purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Gift Card.

   4. SCHEDULE OF CHARGES

      Particulars of Charges	Amount (in Rs.)
      Card Replacement	INR 250.00 per replacement
      Cash withdrawal at ATM	Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM	INR 8.00 per enquiry
      Registration Code Reissuance	-
      Charge slip Retrieval Request	-

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

4. TERMS AND CONDITIONS FOR RELOADABLE CARD (OTHER THAN MEAL CARD AND GIFT CARD

   This section lays out the Terms and Conditions which shall be applicable only to the Reloadable Card(s) issued by us.

   1. DEFINITION

      For the purposes of this section “Reloadable Card” shall mean physical or Reloadable cards issued by the Issuer and provided by us, which can be used for purchasing goods and services.

   2. CHARACTERISTICS OF RELOADABLE CARD

      1. Reloadable Card cannot, under any circumstances, be exchanged for cash.
      2. Reloadable Card is reloadable in nature.
      3. Reloadable Card cannot be used at any ATM for cash withdrawals or for any other activity at an ATM.

   3. ACCEPTANCE AND USAGE OF RELOADABLE CARD

      1. Upon completion of KYC formalities Customer will be able to use the Reloadable Card for the maximum limit as prescribed under the Regulations from time to time.

         At present, the KYC formalities and maximum limit prescribed is as follows:

         1. Upto Rs. 10,000/- by accepting minimum details of the Customer:
            1. The minimum details shall include mobile number verified with One Time Pin (OTP) and self-declaration of name and unique identification number of any of the ‘officially valid document’ defined under Rule 2(d) of the PML Rules 2005, as amended from time to time.
            2. The amount loaded in such Reloadable Cards during any month shall not exceed Rs.10,000/- and the total amount loaded during the financial year shall not exceed Rs.1,00,000/-.
            3. The amount outstanding at any point of time in such Reloadable Cards shall not exceed Rs.10,000/.
            4. The total amount debited from such Reloadable Cards during any given month shall not exceed Rs. 10,000/-.
            5. The Reloadable Cards issued under this type shall be converted into KYC compliant Reloadable Cards within a period of 12 months from the date of issue of the Reloadable Cards. If not done, no further reload shall be allowed in such Reloadable Cards. However, the Customer shall be allowed to use the balance available in the Reloadable Card.
         2. Upto Rs. 1,00,000/- after completing KYC of the Customer:
            1. KYC requirements are specified under the Regulations issued by Reserve Bank of India and/or any other competent authority constituted by Government of India and/or Ministry of Finance, Ministry of Electronics & Information Technology or such other competent Ministry working under the instructions of Government of India from time to time.
            2. After completion of the KYC formalities, the amount outstanding on the Reloadable Cards shall not exceed Rs. 1,00,000/- at any point of time.
      2. We shall not be held responsible with regards to the quality of goods and services provided to the Customer by the Merchant Establishment.
      3. The Reloadable Card shall be used only for bonafide personal / official purposes. It is clarified that Charges incurred at certain Merchant Establishments, include a charge for availing certain additional services or other facilities by such Merchant Establishments.
      4. The Customer acknowledges that all refunds in case of failed, returned, rejected or cancelled Transactions done by the Customer using any other PPI cannot be credited in the Reloadable Card.
      5. The Customer hereby acknowledges and agrees that the Reloadable Card can be reloaded as per the request placed by the corporate.

   4. SCHEDULE OF CHARGES

      Particulars of Charges	Amount (in Rs.)
      Card Replacement	INR 250.00 per replacement
      Cash withdrawal at ATM	Every month first 10 withdrawals free. Thereafter per withdrawal – INR 20.00.
      Balance Enquiry at ATM	INR 8.00 per enquiry
      Registration Code Reissuance	-
      Charge slip Retrieval Request	-

      Note: The above Charges are exclusive of all taxes. All taxes as applicable will be levied in addition to the Charges mentioned above.

DCB BANK PREPAID CARD TERMS AND CONDITIONS

These Terms and Conditions are for DCB STASHFIN Prepaid Cards issued by STASHFIN to its Customers in collaboration / cobranding with DCB Bank.

In these Terms and Conditions ‘STASHFIN’ denotes the brand owned by EQX Analytics Private Limited, a Private Limited Company incorporated under the Companies Act, 1956 (CIN:U67190DL2016PTC290928) and having its Corporate Office at 1st Floor, CRC2 Building, Khasra No. 337, Sultanpur, New Delhi, 110030, India , 'DCB Bank' denotes DCB Bank Limited, a Banking Company incorporated under the Companies Act, 1956 (CIN: L99999MH1995PLC089008) and having its Registered Office at 601 & 602, Peninsula Business Park, 6th Floor, Tower A, Senapati Bapat Marg, Lower Parel, Mumbai – 400 013, ‘DCB STASHFIN Card’ or ‘DCB STASHFIN VISA Card’ denote DCB STASHFIN Prepaid Card and 'you' or ‘Cardholder’ denotes the DCB STASHFIN Prepaid Card-holders.

Please make sure you have read the DCB STASHFIN Prepaid Card Terms and Conditions carefully before using the DCB STASHFIN Card. By using the DCB STASHFIN Card you are unconditionally and irrevocably accepting the terms and conditions as listed hereunder and as appearing on the DCB Bank website ‘www.dcbbank.com’ and will be bound by them at all times. By using the DCB STASHFIN Card you also accept the onus of ensuring compliance with the relevant Reserve Bank of India (RBI) Regulations, and the rules and regulations framed by the RBI, as amended / modified from time to time and any other corresponding enactment / law in force from time to time.

1. Application

   The Cardholder acknowledges and understands that the DCB STASHFIN Card is being issued on the basis of his/her application.

2. DCB STASHFIN Card Validity and Cardholder's Obligations

   • The DCB STASHFIN Card is valid for 2 (two) years from the date of manufacturing printed on the DCB STASHFIN Card.
   • The issue and use of the DCB STASHFIN Card shall be subject to the rules and regulations as issued by STASHFIN, DCB Bank and the Reserve Bank of India and other regulators from time to time.
   • The DCB STASHFIN Card shall be valid only for transaction at Point of Sale (POS), all VISA ATMs and at online merchants (i.e. for Ecommerce transactions) within India as permitted by DCB Bank from time to time.
   • TheThe DCB STASHFIN Card will be at all times the property of DCB Bank and shall be returned to DCB Bank unconditionally and immediately upon DCB Bank's request. The Cardholder is requested to ensure that the identity of the DCB Bank's Officer is established before handing over the DCB STASHFIN Card.
   • The DCB STASHFIN Card is not transferable or assignable by the Cardholder under any circumstances to anyone.
   • You must sign on the reverse side of the DCB STASHFIN Card immediately upon receipt. You must not permit any other person to use it and should safeguard the DCB STASHFIN Card from misuse by retaining the DCB STASHFIN Card under your personal control at all times.
   • The Personal Identification Number (PIN) issued to the Cardholder to use the DCB STASHFIN Card at POS, VISA ATMs and online merchants. The PIN may be any number chosen by the Cardholder as a PIN and will be known only to the Cardholder and is for the personal use of the Cardholder and is non-transferable, non-assignable and strictly confidential. A written record of the PIN number should not be kept in any form, place or manner that may facilitate its misuse by a third party. The PIN should not be disclosed to staff of STASHFIN, DCB Bank or to merchant establishments or to any third party, under any circumstances or by any means whether voluntary or otherwise.
   • The Cardholder shall not be entitled to use the DCB STASHFIN Card in excess of the sufficient balance in the DCB STASHFIN Card.
   • The Cardholder shall be responsible for transactions effected by using the DCB STASHFIN Card whether authorized by the Cardholder or not, and shall indemnify STASHFIN and DCB Bank against any loss or damage caused by any unauthorised use of the DCB STASHFIN Card or related PIN, including any penal action arising there from on account of any violation of RBI guidelines or any other law being in force in India and State continent / territory law being in force in India notwithstanding the termination of this arrangement.
   • You hereby undertake to destroy the DCB STASHFIN Card on its expiry or closure by cutting it into several pieces through the magnetic strip. You may call STASHFIN or DCB Bank for DCB STASHFIN Card renewal, reissue or closure before expiry. DCB Bank reserves the sole right and discretion of renewing your DCB STASHFIN Card account on its expiry.
   • The Cardholder shall inform DCB Bank in writing about any irregularities or discrepancies that exist in the transaction details at an ATM or merchant establishment within 7 (seven) days of the transaction processed. If no such notice is received during this time, STASHFIN and DCB Bank shall assume the correctness of transactions.

3. Fees

   • Transaction fees wherever applicable as per the Schedule of Charges hereunder for cash withdrawals, balance inquiry and/or other transactions, may be debited to the DCB STASHFIN Card at the time of posting debit entry of the transaction amount or at the end of day.
   • The charges / fees applicable on the usage of the DCB STASHFIN Card maybe revised or changed by STASHFIN or DCB Bank from time to time without prior intimation to the Cardholder(s).
   • Any charges / fees appearing in this terms and conditions does not include service tax and, or any other cess or taxes. The same may be collected in addition to such fees or charges as applicable from time to time.

4. Lost or Stolen DCB STASHFIN Card

   • In the event that the DCB STASHFIN Card is lost or stolen, the occurrence must be reported to DCB Bank Emergency Number (mentioned at the back of the card) immediately by fastest means of communication followed with a written communication. A copy of the acknowledged police complaint must accompany the said written communication.
   • You hereby undertake to indemnify DCB Bank fully against any liability (civil or criminal), loss, cost, expenses or damage that may arise due to loss or misuse of the DCB STASHFIN Card in the event that it is lost and not reported to DCB Bank, or lost and misused before DCB Bank is informed. Provided you have complied with the terms and conditions in all respects, a replacement DCB Prepaid Card may be issued at the discretion of DCB Bank or STASHFIN at the applicable fee.
   • If it is determined that you were grossly negligent or fraudulent in handling of the DCB STASHFIN Card, DCB Bank would not entertain any request for refund / reimbursement of fraudulent usage of the lost / stolen DCB STASHFIN Card. If any amount is erroneously credited to your DCB STASHFIN Card based on your representation and/ or any information provided by you and/or otherwise, DCB Bank would recover the amount from you without any prior notice. You hereby undertake to indemnify DCB Bank fully against any liability, loss, cost, expenses, damage that may arise due to your negligent or fraudulent handling of the DCB STASHFIN Card.
   • Should you subsequently recover the lost DCB STASHFIN Card, as it cannot be used, please destroy such DCB STASHFIN Card by cutting it into several pieces through the magnetic strip.

5. Disputes

   • In case of purchase transactions, a sales slip with the signature of the Cardholder together with the DCB STASHFIN Prepaid Card number noted thereon (by masking some of the digits for confidentially reasons) shall be conclusive evidence between DCB Bank and the Cardholder as to the extent of the liability incurred by the Cardholder and DCB Bank shall not be required to ensure that the Cardholder has received the goods purchased / availed of the service to the Cardholder's satisfaction.
   • DCB Bank shall make bonafide and reasonable efforts to resolve an aggrieved Cardholder's disagreement with an applicable charge indicated in the account statement or as otherwise determined by the Cardholder within two (2) months of the receipt of notice of disagreement. If after such effort DCB Bank determines that the charge is correct, then it shall communicate the same to the Cardholder.
   • DCB Bank accepts no responsibility and liability for the refusal of any establishment / merchant to honor the DCB STASHFIN Card.
   • This arrangement will be construed in accordance with and governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the Courts of Mumbai in India irrespective of whether any other Court may have concurrent jurisdiction in the matter. The mere fact that any service can be accessed through internet, mobile or phone by the Cardholder in a country other than India shall not be interpreted to imply that the laws of the said country govern these terms and conditions and/or the operations in the said accounts of the Cardholder and/or the use of any of these services.
   • The Cardholder will be liable and responsible for all the costs associated with the collection of dues, legal expenses (should it become necessary to refer the matter to any agent/advocate), or where legal resources have been utilized in the resolution of a dispute.

6. Verified by Visa (VBV) – As and when introduced by DCB Bank Description of VBV

   • Verified by Visa provides you with a way of increasing security for online transactions by reducing the chances of fraud for those transactions. Registering for Verified by Visa involves providing personal information to DCB Bank, which is then used to confirm your identity for future online transactions for which Verified by Visa is used. Verified by Visa also may be used for record keeping and reporting purposes, as well as to help resolve transaction disputes.

7. Limitation of Liability

   • You acknowledge and agree that, except as otherwise provided by any applicable laws, STASHFIN and/or DCB Bank shall not be liable and responsible for any loss or damage arising from your failure to comply with these Terms and Conditions.
   • You agree that STASHFIN and/or DCB Bank shall not be liable and responsible to you or to any third party for any modification, suspension or discontinuance of Verified by Visa.
   • Under no circumstances will STASHFIN and/or DCB Bank be liable and responsible for consequential, incidental, special or indirect losses or other damages, such as any damage to your computer or telephone service resulting from your use of Verified by Visa.
   • STASHFIN and/or DCB Bank will assume no responsibility for, and will not be liable for, any damages to, or any viruses which may affect, your computer equipment or other property on account of your access to, use of, or downloading from, the said Website.
   • You agree that 'online alerts' are sent by DCB Bank to the Mobile number registered for SMS alerts with DCB Bank and you shall take steps to get registered for 'SMS alerts' to receive alerts for transactions done on your DCB STASHFIN Card.

8. Disclaimer of Warranties

   • You expressly understand and agree that any software obtained through the use of Verified by Visa is downloaded and used at your own discretion and risk/responsibility and that except as otherwise provided in these Terms and Conditions, you will be solely liable and responsible for any damage to your computer system or loss of data that results from the download or use of any such software or other materials through Verified by Visa.
   • Except as otherwise required by any applicable law, DCB Bank makes no representations or warranties about Verified by Visa of any kind, express or implied, including any warranties as merchantability or fitness for a particular purpose. Verified by Visa is provided and made available to you on an “as is” basis.

9. Schedule of Charges

   • DCB Bank, at its discretion may reduce or waive any of the fees mentioned below. Such offers shall be communicated at the time of sourcing. The aforementioned Terms and Conditions together with below mentioned Schedule of Charges are subject to change from time to time at the sole discretion of DCB Bank. For updated Terms and Conditions, you may visit DCB Bank's website www.dcbbank.com:-

   Particulars	Amount
   Annual fee / maintenance charge	Nil
   Card issuance fee / processing fee	Nil
   Card replacement fee	INR 250.00 per replacement
   Cash withdrawal at ATM	Every month First 10 withdrawals free; Thereafter per withdrawal - INR 20.00
   Card reload fee	Nil
   PIN regeneration fee on App	Nil
   Balance enquiry at ATM	INR 8.00 per enquiry
   Balance enquiry on App	Nil
   Transaction history on App	Nil
   Block/ unblock card on App	Nil

   *Service Tax as applicable will be levied on all the fees and charges mentioned above.

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VOLUNTARY SUBMISSION OF AADHAAR DETAILS

By submitting the physical copy/image of Aadhaar Card via the StashFin App / Website, I confirm that I am voluntarily doing so at my own discretion for the purpose of establishing my identity / address proof while obtaining loan from StashFin and hereby consent for the verification of my Aadhaar to establish its genuineness through Quick Response (QR) code embedded in the Aadhaar Card or through such other acceptable manner as per UIDAI or under any Act or Law from time to time. StashFin have informed me that my Aadhaar shall be used as per requirements of law. StashFin have informed me that my Aadhaar will be stored along with my other details. I confirm that I will not hold StashFin or any of their legal entities or any of their officials responsible in case of any incorrect information provided by me.

Minimum KYC Wallet Terms and Conditions

Full KYC Wallet Terms and Conditions

*Note: KYC documentation shall be in line with the prevailing RBI guidelines on (KYC) Know your Customer. Above parameters and limit capping is applicable as per the Master direction on issuance and operation of prepaid card instruments dated 11th Oct 2017, and subject to change as when new guidelines is issued by RBI.

*Note: There terms and conditions may change as prescribed by StashFin from time to time